Sunday, January 27, 2019
Saturday, March 13, 2010
UPDATE
UPDATE:I have been speaking with a representative with Proxibid. She said that her company was very sorry about this incident and wanted to make amends. They have offered to refund all of my expenses in this transaction and an sincere apology. They understood my frustration and dissatisfaction. This came from Proxibid, not A & W Surplus. A & W Surplus has yet to do anything about this and I strongly suspect they won't. Crooked is as crooked does. I will continue to do business with Proxibid, but I would advise anyone and everyone not to do business with A & W Surplus and Auctions.
Monday, February 22, 2010
More issues the A & W Surplus and Auctions Fraud
It would seem that UPS is no better. This company, A & W Surplus is the crook and UPS won't ship the crap back to them unless I pay shipping again! Now, this has been turned in to various entities as fraud (which it is) and has been reported as such. Strange that a really crooked, deceptive company can seemingly get away with this crap while we, honest consumers, get screwed. I will continue to post my experience with these companies around the internet until these companies do what is right.
Tuesday, February 2, 2010
The Nasty Stuff from A & W Surplus and Auctions
I've put these items in the garage....can't have critters running around my house!
Monday, February 1, 2010
UPDATE
I just got an email from this company. Here is the email they sent and the one I replied:
From: A & W surplus <awsurp@prodigy.net>
To: Rosalyn Newman
Sent: Mon, February 1, 2010 3:00:27 PM
Subject: RE: Proxibid Auction
I only speak the truth. You are the ones that didn't send what you pictured in the auction. Have your attorney call mine.
From: A & W surplus <awsurp@prodigy.net>
To: Rosalyn Newman
Sent: Mon, February 1, 2010 3:00:27 PM
Subject: RE: Proxibid Auction
Due to your slanderous statements posted on the internet we will be having our attorney contact you. You are spreading slanderous lies because you failed to read what you were bidding on.
Thank you
A & W Surplus and Auctions
3330 N. Duke Ave
Fresno, CA 93727
Ph-559-348-9428
Fax-559-346-0751
Sunday, January 31, 2010
The emails to and from A & W Surplus
To the Owner (Wayne) and Whom it may Concern:
I did try to contact you first! I called and left a voicemail message; I sent you an email as well. You must understand, I received this crap after 7pm cst in the middle of dinner last night. I opened the items later (maybe 45 minutes) after dinner. I didn't open them all up at the same time since the first thing I saw in the box was the broken Bose dock with the side open and broken and not shown in your photo and the fact that instead of speakers being in the dock, there are pieces of foam; no speakers, no remote, no inserts, no connection for theipod, just a black piece of plastic; not the item you showed pictured. I tried to call you at that point, then I took photos of it. Then, something told me to check out the other box with the other dock in it, it was crap too so I took photos of it. Then I thought, surely the mosquito magnet would be fine, especially for what I paid for it, but that nagging feeling said for me to look in that box too. When I did, I was horrified with the nastiness of it! Dead insects, weathered material that looked like it just came out of someone's yard, the smelliness and all the other stuff that was missing from it. I then took photos of all of it. I was and am still very upset from looking at all of this crap. I wanted to speak with someone right then, as most customers would who would have gotten this crap.
I read your terms and conditions. As stated prior, I've bided with you all before and won some items and was very please with the items I received. Maybe this was just a fluke and an oversight; I don't know but all 3 items I received are garbage, unusable crap. And, your photo was not the items that were shipped to me. Also, the items in the box were not what was in the boxes you sent. Yes, I would like to speak with your owner Wayne. And yes, I did speak with PayPal regarding this today and how the billing is a split payment to insure that you don't lose any money in shipping and the fact that YOU escalated the dispute to a claim in order to win based on PayPal's rules and this was noticed by the PayPal agent I spoke directly with a few minutes ago, which she is now sending to their frauds department. Most all the other legitimate auctions on Proxibid and elsewhere bill all in one invoice and show more than one photo...they show the box and the actual items you are getting...front, back, the accessories, if the item is in working condition or not, etc. You need to be more clear IN THE ITEM DESCRIPTION ITSELF, not just trying to cover your butt by saying "read the terms and conditions." As they say, a picture says a thousand words and most people take what is in the photo, especially if the item is in a box and they trust the company they are dealing with not to lie about what's in the box.
As stated previously, it's not that I am not willing to work with you. You must understand as a customer, I feel very, very, very cheated. I have paid for a heap of crap that no one could use and you all are being very smug in that regard. I got to look at this heap all evening as well as today and felt more and more upset. And what did you all do to make it better; you escalated a dispute to a claim, then try to say that it's my fault. Great customer service and great way to make a customer feel that they would want to do business with you in the future.
William and Rosalyn Newman
From: A & W surplus <awsurp@prodigy.net>
To: Rosalyn Newman
Sent: Sat, January 30, 2010 1:38:34 PM
Subject: RE: Proxibid Auction
You did not wait until we were open to return your call before you did a complaint with Paypal and Proxibid. We sell new, returned and salvaged items. You apparently did not read the terms and conditions prior to bidding as you were told it was clearly stated. Also clearly stated in lot 0. You clearly clicked yes that you read those items and knew what you were bidding on. Any further questions, you can call during normal business hours and speak to Wayne at number below. Before you do however, you need to read the terms and conditions and lot 0 that you were supposed to read prior to bidding.
Thank you
A & W Surplus and Auctions
3330 N. Duke Ave
Fresno, CA 93727
Ph-559-348-9428
Fax-559-346-0751
PICKUP BY APPOINTMENT ONLY!!!!
From: Rosalyn Newman [mailto:msrozz@att.net]
Sent: Saturday, January 30, 2010 10:59 AM
To: A & W surplus
Subject: Re: Proxibid Auction
Sent: Saturday, January 30, 2010 10:59 AM
To: A & W surplus
Subject: Re: Proxibid Auction
This crap was delivered AFTER you closed last night, so I could not have contacted you sooner. In fact, it was delivered WHILE we were eating dinner. I was so excited, then extremely disappointed when nothing was as it was suppose to be. I tried to contact you first, but it's not my fault you were closed. I called you long distance first, then I sent an email. I also sent an email to Proxibid as well as spoke to them personally (they were still open for business).
I bidded in another one of your auctions before Christmas and was very pleased with the items I won. That is why I did not hesitate to bid this past time with you all. You all offer a variety of items and I think that's what auctions should be. But, when things are not as they should be (dirty, broken, missing parts, and just plain crap) this should be told to the prospective bidder. And, there should be more than one photo of the item, not just a photo of the box so that the bidder has to guess what's inside; take a picture of the actual item. The Bose dock that I received isn't even the one you show in the photo. You all really ought to be ashamed of yourselves for even packing up this crap and mailing it. It all needs to go to the dump.
William and Rosalyn Newman
From: A & W surplus
To: Rosalyn Newman
Sent: Sat, January 30, 2010 11:16:26 AM
Subject: RE: Proxibid Auction
As you have already done a dispute withpaypal we cannot communicate further
with you. We will communicate thru Paypal. You should have tried contacting
us first instead of leaving a message last night when we were already closed
and not giving anyone a chance to call you back.
Thank you
A & W Surplus and Auctions
3330 N. Duke Ave
Fresno, CA 93727
Ph-559-348-9428
Fax-559-346-0751
www.proxibid.com/awsurplus
PICKUP BY APPOINTMENT ONLY!!!!
-----Original Message-----
From: Rosalyn Newman [mailto:msrozz@att.net]
Sent: Friday, January 29, 2010 7:16 PM
To: info@awsurplus.com
Subject: Proxibid Auction
I received my items today! I'm NOT happy at all! All three items were
total junk!!!! The Bose radio isn't even the one in the photo-you can see
the speakers in the grill in their photo as well as the connection for the
ipod-mine doesn't even have the speakers and it is completely broken; I have
pictures to prove what I was sent! The other radio wasn't new as they
showed in the box, it's missing the cords and the inserts for the various
ipods as well as no power cord; The mesquito magnet is a joke-it's missing
the stand, hose and so much more other items and it was just plain nasty!
You billed me an extra $40.00 to ship this junk so I am out of almost
$200.00 for stuff that can't be used. You all really need to express when
there are items missing, used, dirty, not functional etc., not just try to
make a buck...well in my case, quite a few bucks. I don't have money to
waste! I am so mad at the moment I could really hurt someone....This is
enough for me not to ever, eve
r use your site again! I want my money back for all of this as well as
send a label for me to send this crap back at your expense....this crap is
more than crap. I wouldn't let my dog or my worst enemy have this shit. It
needs to go to the dump! I expect a response promptly.
Thank you.
To: Rosalyn Newman
Sent: Sat, January 30, 2010 11:16:26 AM
Subject: RE: Proxibid Auction
As you have already done a dispute withpaypal we cannot communicate further
with you. We will communicate thru Paypal. You should have tried contacting
us first instead of leaving a message last night when we were already closed
and not giving anyone a chance to call you back.
Thank you
A & W Surplus and Auctions
3330 N. Duke Ave
Fresno, CA 93727
Ph-559-348-9428
Fax-559-346-0751
www.proxibid.com/awsurplus
PICKUP BY APPOINTMENT ONLY!!!!
-----Original Message-----
From: Rosalyn Newman [mailto:msrozz@att.net]
Sent: Friday, January 29, 2010 7:16 PM
To: info@awsurplus.com
Subject: Proxibid Auction
I received my items today! I'm NOT happy at all! All three items were
total junk!!!! The Bose radio isn't even the one in the photo-you can see
the speakers in the grill in their photo as well as the connection for the
ipod-mine doesn't even have the speakers and it is completely broken; I have
pictures to prove what I was sent! The other radio wasn't new as they
showed in the box, it's missing the cords and the inserts for the various
ipods as well as no power cord; The mesquito magnet is a joke-it's missing
the stand, hose and so much more other items and it was just plain nasty!
You billed me an extra $40.00 to ship this junk so I am out of almost
$200.00 for stuff that can't be used. You all really need to express when
there are items missing, used, dirty, not functional etc., not just try to
make a buck...well in my case, quite a few bucks. I don't have money to
waste! I am so mad at the moment I could really hurt someone....This is
enough for me not to ever, eve
r use your site again! I want my money back for all of this as well as
send a label for me to send this crap back at your expense....this crap is
more than crap. I wouldn't let my dog or my worst enemy have this shit. It
needs to go to the dump! I expect a response promptly.
Thank you.
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